Policies

Terms and Conditions 

By purchasing a service, product, or course from Peaceful Beginnings with Chantal, you are agreeing to the following: 

Payment 

A 50% non-refundable retaining fee for services you have purchased, (as stated in the relevant contract), is payable as soon as you sign up to a hypnobirthing course or doula service. The remaining balance is then payable before the course or service commences. (As stated in the relevant contract for the course or service purchased). Please talk to me if you would like to arrange to make payment instalments. Course fees are non-refundable, except under exceptional circumstances. 
 
If you live within 15 miles of my address, I don’t charge mileage. However, if I need to travel more than 15 miles from my home address RH10 7SB to reach your address, this is charged at £0.45 per mile. The first 15 miles each way are inclusive of my costs. This does not apply to group hypnobirthing courses. 

Cancellation 

In the event of cancellation by a participant prior to the start of the course or service, the deposit is non-refundable. In the event of cancellation by a participant after one or more sessions of the course or service have been completed, no refund will be given. In the unlikely event of cancellation of a course or service by myself, attempts will be made to reschedule. If this is not possible, or alternative dates cannot be agreed, a full refund of the total fee will be given. In the unlikely event of cancellation of an individual session by me, attempts will be made to reschedule. If this is not possible, or if alternative dates cannot be agreed, a refund for sessions not yet taken will be given. The refunded fee per session will be calculated as the total fee, after deduction of the deposit, divided by the number of sessions in the course or service. No refund will be made for sessions already taken. If for any reason in person course cannot take place for example extreme weather or government guidelines, the event will either be rescheduled or the course or service will take place over live video link, whichever is preferred. If you need to reschedule a 1-1 session less than 48 hours before it is due to take place, I will try to accommodate you wherever I can. However, if this is not possible, you will still be charged for the missed session. 

General 

Participants take part in antenatal and hypnobirthing sessions with the understanding that the content of the session is in no way intended to be taken as medical advice. Participants should seek the advice of a health-care provider to answer any health-related or pregnancy-related issues surrounding their pregnancy, their labour or their birth. Peaceful Beginnings with Chantal cannot be held responsible for any decisions that you make regarding your pregnancy and birth. Any questions or doubts you have about the use of hypnobirthing should be taken up with your health care professionals. Hiring a doula or taking a hypnobirthing course in no way guarantees a certain birth outcome. The resources given to you on the course, are for your own personal use and should not be distributed to third parties. 

By engaging in any content, purchases or otherwise, from Peaceful Beginnings with Chantal, you are agreeing to the above terms and conditions. 

Privacy Policy 

This Privacy Policy describes how Peaceful Beginnings with Chantal ("we", "us", or "our") collects, uses, and discloses personal information collected from users ("you" or "your") of our website Peacefulbeginnings.co.uk (the "Site"). 

1. Information We Collect

We may collect personal information from you when you visit our Site, register an account, subscribe to our newsletter, fill out a form, or engage in other activities on our Site. The types of personal information we may collect include: 

  • Name 
  • Email address
  • Mailing address 
  • Phone number 
  • Payment information 
  • Other information you provide voluntarily

2. How We Use Your Information

We may use the personal information we collect from you for the following purposes: 

  • To provide and maintain our services 
  • To process your transactions 
  • To send you marketing communications
  • To respond to your inquiries 
  • To improve our website and services 
  • To comply with legal obligations

3. Information Sharing

We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. We may also share your information when required by law or to protect our rights. 

4. Cookies

We use cookies and similar tracking technologies to analyse trends, administer the website, track users' movements around the website, and gather demographic information about our user base. You can control the use of cookies at the individual browser level. 

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also unsubscribe from our marketing communications at any time by following the instructions provided in the emails we send. 

6. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. 

7. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page. 

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].